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Opening Session

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Closing Session

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Summit Advocates

 “The discussion of how to use behavioural science to build a culture that motivates everyone in the organisation and then protect it from bad actors was a real eye-opener”.

David Lean, Chair of the Association of Online Due Diligence

“A really useful summit, which allowed representatives of many of the financial world’s great firms to come together on a global stage and share interesting views and insights into risk management and governance. – Well done Armstrong Wolfe!” 

Jason Hope, General Manager, Business Controls, Monitoring and Remediation, Westpac Institutional Bank

“As usual the Armstrong Wolfe team pulled together a splendid event. Unscripted and with the right participants, discourse was open, transparent, topical and punchy. Right context at the right time and unlike many events recently, the openness and participation within the COO community ensured this was a valuable and worthwhile use of time. Well done and looking very much forward to future events”  

David Sharratt, China COO, Commerzbank AG Shanghai Branch

“Maurice and team, congratulations on a very successful event marking not only a high point of your many years of bringing value to the FS COO community, but also to an intense year of launching the community programs and of accelerating AW’s transition into a purpose-focused enterprise. Well done!” 

David Ornstein, Former MD, COO, Barclays Investment Bank USA

“The summit catalysed real insight and collaboration on a spectrum of thorny problems, which we all need to solve and not merely for the sake of our organisations or industry, but for society at large.”

Sam McGrath, Managing Director, Corporate & Institutional Banking, Standard Chartered Bank

“It’s always a pleasure and enriching to participate in the events organized by Maurice and his team. There is always something to share with and to learn from others participants.”

Eric Rabin, Chief Operating Officer, Societe Generale

“It’s great to see the industry being less fearful of sharing problems and issues – it has been a difficult few years and many banks have attempted to innovate looking inward rather than collaboratively in the industry. Forums such as these are crucial to allow thought leadership to be shared where there is little company IP advantage at stake – this will in turn lead to far more collaborative solutions, saving cost, creating efficiency and ultimately benefitting the customer, investor, shareholder, employee and other stakeholders.”

Rich Evans, Global Solutions Lead, Regulation and Compliance, DXC Luxoft

“A great opportunity to contribute and learn across a range of relevant topics which cut to the heart of applying innovation and creativity in the FS context.  Illuminating the mutually beneficial relationship between the FS industry and human evolution.  Many thanks to Maurice, Gwen and the whole Armstrong & Wolfe team for putting together such a great line-up.”

Christine Moran Currently studying Corporate Sustainability at Oxford Said Business School, former EMEA Head of Culture and Conduct, State Street

“Armstrong Wolfe provide a fantastic forum for COOs – and other C-suite roles – to share, learn, debate and develop as a community.  Their intellectual promptings, with which the AW team seed debates and discussions, have helped me to develop and grow and to make connections with peers across my industry”.

Iain Heeps, Executive Director, UK COO & Deputy UK CEO, BNP Paribas Asset Management

“What I liked [about the summit] was that in almost every session the discussion was taken to the “how do you operationalise this [solution/other]?”  

Virginia Laird, MD, CAO, EMEA Markets & Securities Services, Citigroup

“Through its impressively diverse panel, the summit provided a unique opportunity to gain practical insight towards the evolving role of the COO in guiding organisational transformation and providing purpose driven leadership in relatively unique circumstances.” 

Ashwin Chak, MD, COO, Markets and Investment Banking, Asia ex Japan, Mizuho Securities

“Armstrong Wolfe has successfully positioned itself as the trusted partner to the COO community.  The Conduct and Culture summit was an example of how it uses its platform to promote the key challenges of the day, attending was beneficial and thoroughly enjoyable.”

Summer Hinton, Chief Operating Officer, BMO Capital Markets

The below sessions are available in the Registered Delegates Content area

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Leadership & Purpose

The Integration of Military and Commercial Leadership

Speakers:

Lance Gerrard-Wright, (former British Army major), Director IDG, The Royal Military Academy Sandhurst
Chris Severson, (former TOPGUN F/A-18 pilot), Head of Transformation Office Philip Morris International
Ashwin Chak, MD, COO, Markets and Investment Banking, Asia ex Japan Mizuho Securities
Sam McGrath, Managing Director, Corporate & Institutional Banking Standard Chartered Bank
Stuart Tootal, (former British Army colonel) Partner Matero Consulting

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Corporate Purpose The Case for Re-examination

Speakers:

Michael Cole-Fontayn, Chairman, Association for Financial Markets in Europe
Michael Footman, Partner, PwC
Sonja Jackman, EMEA Chief Controls Officer, BNY Mellon
Ursula Schleissler, Independent Non-Executive Director
Samantha Willis, Managing Director, CIB Conduct Risk Lead and APAC Culture and Conduct Lead, JP Morgan Chase & Co

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Crystallising value in a Purpose oriented Culture

Speakers:

Patrick Butler, Managing Partner Armstrong Wolfe Institute
Tracy Cherrington, Chief Executive Officer, Credit Suisse Asset Management
Lola Ninonuevo, Regional Chief Operating Officer, EMEA, Wells Fargo
Ruth Steinholtz, Founder, AretéWork

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Executive pillars of conduct and control

Speakers:

Constantine Boyadjiev, Managing Director, Global Regulatory & Compliance Analytics Practice Lead, Protiviti
Tricia Lawson, Head of Human Resources EMEA Region, Wells Fargo
Allen Meyer, Partner-Head of Compliance Practice for the Americas, Oliver Wyman
George Nunn, Managing Director, Chef Operating Officer, Global Markets Americas, BNP Paribas

Watch Recording
Leadership Elevating Character Alongside Competence

Speakers:

Dr. Mary Crossan, Professor of Strategic Leadership, Ivey Business School
Loretta Marcoccia, EVP & COO, Global Banking and Markets, Scotiabank
Max Spoto, MD, Global COO Markets, UBS
Suzy White, Global COO, Markets & Securities Services, HSBC

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Beyond individual accountability

Speakers:

Patrick Butler, Managing Partner, Armstrong Wolfe Institute
Paul Maley, MD, Global Head of Securities Services, Deutsche Bank
Ruairi O’Healai, MD, EMEA COO, Morgan Stanley
Robert Scott, MD, Global Head Market Infrastructures & Participants, Commerzbank AG

Watch Recording
Leadership when in Crisis

Speakers:

Brona Brillant, Executive Consultant, Eleven Canterbury, Former Head of Transformation, Prudential Life Assurance
James Christodoulou, Executive Consultant, Eleven Canterbury, President and Chief Operating Officer of the Blink Charging Company
Dr. Dan Martin, Senior Advisor, Eleven Canterbury

Watch Recording

Threat Management and the role of the COO

Brexit and Regulatory Change

Speakers:

Lucy Da Piedade, Managing Director, Chief Control Officer, Barclays
Chris Dickens, EMEA COO, Markets and Securities Services, HSBC
Richard Evans, Global Solutions Lead, Regulation and Compliance, DXC Luxoft
John Liver, Partner, EY UK
Dr Roger Miles, Co-Head of Faculty UK Finance, Conduct & Culture Academy

Watch Recording
A Purposeful Organisation

Speakers:

Catherine Brown, Partner, Oliver Wyman & Board Member, FICC Market Standards Board
Summer Hinton, Chief Operating Officer, BMO Capital Markets
Tracey McDermott, Group Head, Corporate Affairs, Brand & Marketing & Group Head, Conduct, Financial Crime & Compliance, Standard Chartered Bank
Christine Moran, Currently studying Corporate Sustainability at Oxford Said Business School, former EMEA Head of Culture and Conduct, State Street
Gwen Wilcox, COO, Global Head of Women in the COO Community, Armstrong Wolfe

Watch Recording
Threat & Risk Management and The Role of The COO

Speakers:

Joe Carrier, Senior Vice President, Enterprise Risk Management, Franklin Templeton
Dane Chamorro, Head of Global Risk and Intelligence, Control Risks
Siobhan Dunn, Managing Partner at DonebyDunn Consulting, Former COO – Morgan Stanley and DRKW
Simon Longden, Partner, Armstrong Wolfe Partners
Marianne Nichols, Global Head of Intelligence and Threat Analysis, Invesco US
Mike Wolff, Partner, Control Risks

Watch Recording
Behavioural Analytics

Speakers:

Patrick Butler, Managing Partner, Armstrong Wolfe Institute
Mark Cooke, Starling Trust
Andrew MacDonald, Founder, PQ (lboro) Limited
Nick Reed, Starling Trust

Watch Recording
Crafting Personal and Professional Purpose

Speakers:

John Coleman, Managing Partner, Sovereign’s Capital
James Ferguson, Director of Operations, Brown Advisory
Mina Nguyen, Head of Institutional Strategy, Jane Street Capital

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Governance and the results of the 3LoD survey

3LoD - a view from the 1st line (morning)

Speakers:

Christian Alibert, Global Markets Supervision, Royal Bank of Canada
Jason Hope, General Manager, Business Controls, Monitoring, and Remediation, Westpac Institutional Bank
David Sharratt, China COO, Commerzbank
Sanjeev Verma, Managing Director, Global Head, Financial Markets Conduct and Control, Standard Chartered Bank
Nigel Webb, Senior Managing Director, EMEA Head of Financial Services, FTI Consulting
Simon Longden, Partner, Armstrong Wolfe Partners

Watch Recording
A moment in time when crisis called and the COO answered

Speakers:

Andre Cronje, Former Global COO
Sapna Dattani, Former COO and MD, DWS Asset Management
Iain Heeps, Executive Director, UK COO & Deputy UK CEO, BNP Paribas Asset Management
Eric Rabin, Chief Operating Officer, Societe Generale
Patrick Butler, Managing Partner, Armstrong Wolfe Institute

Watch Recording
Whistleblowing framework & escalation path, as a governance structure

Speakers:

Richard Evans, Global Solutions Lead, Regulation and Compliance, DXC Luxoft
Carl Hewitt, Director, Sionic
Helen Hughes-Green, MD, Chief Conduct & Controls Officer, Group COO, Standard Chartered Bank
Alexandra Stanton, Senior Conduct Specialist, EMEA Global Markets at a global investment bank
Patrick Butler, Managing Partner, Armstrong Wolfe Institute

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Driving Purpose with Behavioural Data Science

Speakers:

Peter Gloor, Research Scientist MIT Center for Collective Intelligence, Chief Creative Officer, Galaxy Advisors
Rupert Jolley
Mirea Raaijmakers, Global Head Behavioural Risk Management, ING
Harry Toukalas, Co-CEO, Galaxy Advisors

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3LoD - a view from the 1st line (afternoon)

Speakers:

Shelly Liposky, Managing Director & Global Head Business Risk and Solutions, BMO Capital Markets
Larry List, Partner, Armstrong Wolfe Partners
Marc Walby, Senior Managing Director, Financial Services, FTI Consulting
Chuan Wong, Chief Control Officer, BNY Mellon

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1st – 5th November 2021

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Another chance to view our sessions from the Conduct & Culture Summit (19th - 21st April). 3 days of virtual webinars for the Financial Services Global COO and CCO community.

​Armstrong Wolfe have created an opportunity to hear from industry and regulatory leaders, prominent academics and those at the forefront of behavioural science on how culture and conduct is shaping the Financial Services industry.

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