London, 7th – 8th February 2023
The Royal Automobile Club, Pall Mall, London

Non-Financial Risk will be the principal challenge to the financial service industry in the coming decade. How best to define, govern, translate, and manage this emerging risk category has become a point of market-wide debate.

At the heart of this examination is the COO.

In 2022 the International COO Community (iCOOC, 85 corporate members) participated in 22 working groups, 2 dedicated to Non-Financial risk, all referencing it.

The working groups focused on Non-Financial risk worked within a collectively designed risk taxonomy and dissected how best to provide emerging risk assessment and horizon scanning.

Their accumulated findings, observations and recommendations will be leading content for discussion and debate at Armstrong Wolfe’s 2023 Non-Financial Risk Summit.

Over the 2 days we will cover the governance and management of Non-Financial risk and provide deep dive discussions into Non-Financial risks that are prevalent challenges to financial services: geopolitics, ESG, human capital management, culture, and conduct.

COO Summit 2023
Programme

COO Summit 2023
Debate & Times

COO Summit 2023
Gallery

“Attending the 2023 COO Summit is a unique opportunity to be amidst the community that have shared thought and practice, working collaboratively to meet the challenge presented by non-financial risk”

Maurice Evlyn-Bufton, CEO Armstrong Wolfe

Summit Sponsors

Gold

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Breakout Rooms

Tuesday 7th February 13.30 – 16.30
Breakout Topic: Non-Financial Risk Data Management as a Source of Business Value

Commentary: Human experiences are as singular and unique as a fingerprint. They’re also living things-dynamic and in-the-moment. Today’s brands compete on experience every day. It’s our job to help them win. At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they’re made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation.

Wednesday 8th February 09.30 – 12.30
Breakout Topic: Leading Resilience – instilling a durable mindset.

Commentary: Business tends to take a procedural approach to handling risk which is inevitably constrained by our imagination – we only consider the risks we can anticipate.  This is of course essential, but it’s not sufficient in a turbulent world.  We need to build the operational resilience that enables us to withstand unanticipated shocks through the way we educate, organise, inspire and value our people.  This two-hour interactive session will introduce fresh thinking on this critical aspect of giving teams and organisations the inbuilt resilience to succeed in the contemporary environment.

Agenda & Speakers Tuesday 7th February 2023

Please note: This list is subject to change and updates

Sessions will be conducted under Chatham House Rules

08.00 – 09.00
Registration

Principal Moderator:

Maurice Evlyn-Bufton

CEO
Armstrong Wolfe

Bio

Maurice has over 25 years’ experience in financial services within advisory, executive search and as an industry speaker.  He is CEO and owner-manager of Armstrong Wolfe, which he established in 2012 to support the Chief Operating Officer and business management communities.

Maurice is passionate about supporting the underrepresented and under-privileged, with his company supporting the global effort to address inequalities and racial injustice through Women in the COO Community (WCOOC) and the COO Scholarship Scheme.

An avid writer, he is the principal contributor to the quarterly COO Magazine and has published 2 books on the subject of the COO: in 2017, No Place to Hide The role of the banking COO in the new regular era and in 2021, To Catch a Thief The evolution of the Chief Control Officer.

Maurice is further committed to his charitable foundation (www.gcfbosnia.org) and in 2018, sponsored by the global COO community, published his 3rd book, Donkey Mail and Bully Beef (The art of survival).

Session 1
09:00 – 09:30
Opening Address

Emily Shepperd

Chief Operating Officer and Executive Director Authorisations
Financial Conduct Authority

Bio

As Chief Operating Officer, Emily is responsible for the FCA’s operations and business performance, systems and infrastructure, communications function and finances.

As Executive Director, Emily oversees Authorisations for firms and individuals applying to carry out regulated financial services activity as well as the Supervision Hub which acts as first point of call into the FCA for consumers and firms.

Before joining the FCA, Emily was Director of Customer Services and Change at Aegon UK. Prior to this, Emily was EMEA Chief Operating Officer for Bank of New York Mellon where she led operations, technology and change across all businesses and support areas, ranging from global markets to asset servicing.

Outside, Emily has been involved in many industry initiatives including chairing the Association for Financial Markets in Europe technology and operations group.

Session 2
09.30 – 10.30
The 2023 NFR Landscape Keynote speech

Claudine Fry

Partner
Global Issues Group

Bio

Claudine designs and manages consulting engagements for Control Risks’ clients with a particular interest in political risk in Europe, the Middle East and Africa.

Claudine has a remit to build our retainer business, through which our clients have access to bespoke intelligence and analysis on a long-term, on-demand and flexible basis. Claudine works across the business with colleagues in technology, cyber, corporate investigations and security consulting to deliver innovative solutions for clients with an interest in identifying, monitoring and treating political, security, reputational and operational risks at a tactical or strategic level.

Claudine has many years of experience delivering actionable intelligence and analysis, and has a background as an analyst working on South Asia at Control Risks, and formerly in open source intelligence in the public sector. Claudine has worked with clients in multiple sectors, including energy, development and finance.

Charles Hecker

Partner
Global Issues Group

Bio

Charles is responsible for shaping Control Risks’ thought leadership on geopolitics, global security, political risk and their impact on international business. Charles speaks at industry, policy and academic conferences and represents the company’s work to the international media.

Charles oversees Control Risks’ global political risk output and has lead responsibility for the company’s annual flagship publication, RiskMap. In this capacity, he works with our regional heads of analysis. Charles also contributes to the content and production of Control Risks’ research services, including our subscription offerings and white papers. 

Charles is additionally on the steering committee of Control Risks’ joint venture with Oxford Economics, a world leader in macroeconomic forecasting. Our joint venture offers consulting services in political and economic risk, and will soon offer an online subscription service. 

Prior to assuming his current role, Charles was Director, Europe & Africa, Corporate Investigations. In this capacity, Charles supervised Control Risks’ investigations activities across one of the company’s largest regions. These included due diligence, business intelligence, problem-solving, and anti-fraud/anti-corruption services. Charles oversaw more than 100 professionals and staff across the region, covering offices in London, Amsterdam, Berlin, Moscow, Lagos and Johannesburg. He took this position after several years as the general manager of Control Risks’ Moscow office and director of its business in Russia and the CIS.

Prior to joining Control Risks, Charles was a reporter for The Moscow Times, an English-language daily newspaper in Russia. Charles also worked as a reporter for The Miami Herald in Florida, where he was a finalist for the Pulitzer Prize, US journalism’s highest award. 

Charles has an honours BA in Russian and Soviet Studies from the University of Pennsylvania. He also has an MA in Soviet Studies from the Russian Research Center at Harvard University. He speaks fluent Russian and is proficient in French and Spanish.

James Owen

Partner
Global Head of Cyber Security

Bio

James Owen is global head of Cyber Security at Control Risks, overseeing the company’s threat intelligence, cyber risk consulting and cyber response teams in Europe, the Middle East and Africa, Asia and the Americas. In this role, James supports a wide range of organisations to navigate cyber and technology risk challenges through threat-led advice, globally coordinated support and practical and business risk expertise.

James has spent 16 years at Control Risks advising international organisations on a wide range of threat, risk and crisis issues. Prior to taking up his London-based leadership role in cyber, James was based in New Delhi where he oversaw Control Risks’ South Asia consulting lines, operations and expansion. He was previously based in Moscow, where he led the firm’s business intelligence and investigations practice in Russia and the CIS. 

James came to Control Risks from the Foreign Policy Centre, a London-based think tank, where he advised the British government and private sector on political and security issues in Russia and Central Asia. Prior to this he worked in management consulting for Accenture in China, Europe and the United States.

James speaks Russian and holds a bachelor’s degree in modern European history from York University in the UK and a master’s in Russian politics from University College London.

Mike Wolff (Moderator)

Managing Partner
Washington D.C

Bio

Mike Wolff is a Partner at Control Risks and is based in Washington D.C. where he is responsible for both the South East Geo-Market in the U.S.A and for running the D.C. office. He is part of a multi-disciplinary team within our client management function which focuses on managing our largest accounts, securing new business, bid management on large and complex projects, and marketing.

Mike works with practice and regional leadership teams to best utilise Control Risks’ global resources and to develop solutions that are tailored to clients’ most complex problems. Mike was previously based in the U.A.E. for 15 years looking after Control Risks’ local, regional and global clients with operations or investments in the Middle East. 

Before joining Control Risks Mike worked in the executive search industry in London, Tokyo and Dubai, focusing on the placement of senior lawyers in the in-house and private practice sectors.  He previously served as an Infantry Officer in the British Army for 12 years, including operations in Northern Ireland, the Middle East and the Balkans. Mike has a degree in International Politics & Strategic studies from the University College of Wales, Aberystwyth, and since joining Control Risks has also attended various executive training courses at Harvard Business School. He speaks French and basic Japanese.

Michael Zimmern

Partner
Head of Investigations & Forensic Accounting EMEA

Bio

Michael leads the Forensics practice for Control Risks in EMEA. As a qualified accountant with more than 15 years experience helping organisations respond to regulatory, reputational and financial risks, Michael supports clients with cross-border investigation and compliance matters and has worked alongside Governments, regulators and enforcement agencies. 

Michael has worked across the UK, Europe, the Middle East, Russia, India and Africa and has extensive experience supporting clients manage integrity risks in emerging markets. Michael has a bachelors degree in Economics, Politics and Geography from Durham University, and is a member of the Institute of Chartered Accountants in England and Wales. Before joining Control Risks, Michael worked in the forensics department of a big 4 firm for more than 10 years. 

10.30 – 11.00
Networking Break

Session 3
11.00 – 12.30
Geopolitical Contagion

  • Translating geopolitical events into non-financial risk

Moderated by:

Piers Murray

Managing Partner
Armstrong Wolfe Advisory

Bio

Piers Murray is a financial services consultant with 33 years of industry experience in trading, clearing and risk management. Most recently, as COO of BNY Mellon Markets, he played a key role in the identification and implementation of strategic initiatives such as platform industrialization and core business transformation in response to evolving regulatory requirements, including MiFID, IBOR replacement, and QFC rules.

 Prior to BNY Mellon, Piers was Deutsche Bank’s global co-head of Listed Derivatives & Markets Clearing. From 1986 to 2012, he was with JP Morgan Chase, where he held a variety of senior positions in FX options trading, credit portfolio trading, credit risk management, and OTC clearing.  In his various management roles in NY, London, and Singapore, Piers has had first hand experience in developing, managing, and compensating globally diverse teams.

 A graduate of Yale University, Piers also holds an MBA from New York University.  Piers grew up in Puerto Rico, is fluent in Spanish, and conversational in German and French.  He is currently nominated as a non-exec director of Koine USA.

Dean Berney

Global Head of Operational Resilience
Legal & General Investment Management

Bio

Dean Berney is a highly accomplished Risk and Resilience practitioner with a proven history of success in pioneering framework enhancements, which has improved operational resilience and risk profiles across international jurisdictional.

With over 22 years of industry insight and a track record in building, running and enhancing resilience and risk within highly regulated environments, leveraging industry best practices and ensuring compliance with regulatory requirements globally. This is coupled with strong knowledge and experience of working with Investment Banking products (M&A, ECMG, DCMG, Equities & Fixed Income), Financial Market Infrastructure firms and IT (ISO 27001, NIST, COBIT)

Dean brings with him experience gained from leading financial institutions such as Royal Bank of Scotland, UBS Investment Bank, HSBC, London Stock Exchange / Clearing House, Euroclear and most recently Legal & General Investment Management.  Beyond operational resilience, Dean also has experience in enterprise risk management, regulatory filings/licences, change management, vendor & outsourcing, business continuity and business/risk transformation.

Barbara Diette

UK Chief Operating Officer
State Street Bank and Trust

Bio

Barbara is the Chief Operating Officer for UK (SMF 24), providing consolidated oversight of internal operations, including: business continuity, operational resilience, outsourcing/third party management, business risk management, AML/KYC and the CASS office.  Barbara is a member of several senior risk committees both in the UK and globally. 

 Prior to her current role, Barbara was Chief Risk Officer for the UK and Ireland, responsible for developing, directing and managing the overall risk management program to ensure effective identification, measurement, control and management of the relevant risks facing State Street.

Charles Hecker

Partner, Global Issues Group
Control Risks

Bio

Charles is responsible for shaping Control Risks’ thought leadership on geopolitics, global security, political risk and their impact on international business. Charles speaks at industry, policy and academic conferences and represents the company’s work to the international media.

Charles oversees Control Risks’ global political risk output and has lead responsibility for the company’s annual flagship publication, RiskMap. In this capacity, he works with our regional heads of analysis. Charles also contributes to the content and production of Control Risks’ research services, including our subscription offerings and white papers. 

Charles is additionally on the steering committee of Control Risks’ joint venture with Oxford Economics, a world leader in macroeconomic forecasting. Our joint venture offers consulting services in political and economic risk, and will soon offer an online subscription service. 

Prior to assuming his current role, Charles was Director, Europe & Africa, Corporate Investigations. In this capacity, Charles supervised Control Risks’ investigations activities across one of the company’s largest regions. These included due diligence, business intelligence, problem-solving, and anti-fraud/anti-corruption services. Charles oversaw more than 100 professionals and staff across the region, covering offices in London, Amsterdam, Berlin, Moscow, Lagos and Johannesburg. He took this position after several years as the general manager of Control Risks’ Moscow office and director of its business in Russia and the CIS.

Prior to joining Control Risks, Charles was a reporter for The Moscow Times, an English-language daily newspaper in Russia. Charles also worked as a reporter for The Miami Herald in Florida, where he was a finalist for the Pulitzer Prize, US journalism’s highest award. 

Charles has an honours BA in Russian and Soviet Studies from the University of Pennsylvania. He also has an MA in Soviet Studies from the Russian Research Center at Harvard University. He speaks fluent Russian and is proficient in French and Spanish.

12.30 – 13.30
Lunch

Session 4
13.30 – 15.00
Non-Financial Risk Management

  • Framework, management, and governance
  • Defining the relationship between NFR and 1st Line Controls
Heather Baird

Global Head of Non-Financial Risk, Wholesale Banking
HSBC

Bio

Heather Baird is the Global Head of Non Financial Risk for Wholesale at HSBC. Across Corporate and Global Banking, she is responsible for managing the non financial in the business, including Financial Crime, Fraud, Conduct, Information Control, Resilience, Tax and Sustainability.

Heather joined HSBC in February 2022 from Diem Networks, where she was Head of Compliance Programmes and Policies. Throughout her career, Heather has held senior roles in Financial Crime Compliance at Credit Suisse, Nordea, and Barclays, and was previously at HSBC from 2013 to 2016 as the Chief Operating Officer for Regulatory and Financial Crime Compliance. Heather has extensive industry experience across multiple risk disciplines, as well as large transformation programs, technology, and executive coaching.

Jason Hope

General Manager, Business Controls, Monitoring & Remediation
Westpac International Bank

Bio

Jason joined Westpac Group in Sydney as General Manager, Business Control Monitoring and Remediation (BCMR), Westpac Institutional Bank in January 2021. He is responsible for leading the BCMR function, managing WIB-wide remediation, transformation programs and regulatory activities. Before joining Westpac Group, Jason was the Global Head of Risk Governance and the European Chief Control Officer for HSBC Global Banking and Markets, based in London since 2017.

Prior to HSBC, Jason spent 2 years at Deutsche Bank as the Group Head of Non-Financial Risk Transformation. Before Deutsche, Jason spent 21 years at UBS Investment Bank in several senior COO, Risk and Finance roles in the UK and Japan.

Jason holds a Bachelor of Commerce from Otago University (NZ) and is a Fellow (FCA) of the Australia and New Zealand Society of Accountants. As a proud Kiwi he is a passionate rugby supporter, but also enjoys playing golf and skiing with his family.

Freyan Panthaki

Head of Non-Financial Risk Framework
London Stock Exchange Group

Bio

Freyan has worked in financial services for 15 years, starting as equity derivatives research analyst, then moving to roles in risk management, both first and second line.  She’s currently responsible for the design of the non-financial risk framework at the London Stock Exchange Group.

Freyan previously spent 13 years at Deutsche Bank – as equity derivatives research analyst, managing controls for the DB benchmark administration team, global head of business controls for Research and framework design roles covering the risk taxonomy, risk and control assessments, controls framework and GRC tool. She also spent one year on the buy side as Front Office Controls Lead at Janus Henderson.

Freyan co-leads the diversity and inclusion effort in the Group Risk function at LSEG. Originally from India, her work has taken her to New York, Hong Kong and London and she spends her free time, brain cells and all her savings ballroom dancing.

15.00 – 15.30
Networking Break

Session 5
15.30 – 16.30
New Working Patterns – Is anyone getting it right?

  • Policy v Purpose
  • Motivation/morale v reward/incentives
  • Flexible v hybrid working
  • Leadership v management
Justine Anderson

EMEA Chief Operating Officer
BlackRock

Bio

Justine Anderson, CFA, Managing Director, is the Chief Operating Officer of the EMEA region for BlackRock. In her role as EMEA COO, Ms. Anderson is responsible for the effective operation of the region. This includes partnering with functional management to support growth and client service across channels, to manage risk, to promote operational efficiency, and to respond to market and regulatory change.

Hamish Badenoch

Head of Future of Work & Real Estate Transformation
Deutsche Bank

Bio

Hamish Badenoch is Global Head of Future of Work and Real Estate Transformation at Deutsche Bank, responsible for delivering Deutsche Bank’s global Future of Work operating model across 87,000 employees and 49 countries.

 Anchored around a new organised hybrid working model, Deutsche Bank is seeking to ensure its talent can be productive anywhere by implementing a flexible working model, transforming its real estate, embracing new technologies and evolving its culture. Hybrid working is now live across 33 countries, covering 83,000 employees with 85% of eligible staff choosing to adopt long term hybrid working arrangements.

 Hamish’s background is as a strategy consultant, spending 10 years in investment banking strategy roles, before leading people focused transformation programmes. Recent programmes include leading the bank’s Brexit People Migration Programme and running the Corporate & Investment Bank’s People Strategy.

Olaf van Gelder

Managing Director, Chief Control Officer, Global Head NFR – Financial Markets
ING

Bio

In 2006, I started at ING Corporate Audit Services after 8 years working as an external auditor for PwC and Deloitte. After leading various audit teams within ING Wholesale Banking (Structured Finance, Transaction Services and Financial Markets), I joined INGs Financial Markets FO in 2016 where I am currently Global Chief Control Officer and Global Head of Non-Financial Risk.

In this role I am responsible for leading and managing Global Regulatory, Operational Risk & Controls within INGs global Markets business. I am passionate about Risk Management & Controls and making the Financial Services Industry more safe and secure. I have a Master degree in Economics and a Post Master Degree in Auditing. Next to that I am both a (Dutch) Certified Public Accountant and a (Global) Certified Internal Auditor.

Moderated by:

Harry Toukalas

Advisory Board Member
Galaxy Sciences

Bio

Harry was the Group General Manager of Operational Risk & Compliance for the NAB before becoming the founding Managing Director of the Bank of Cyprus Australia, building it into a full service retail bank before its divestment to a major bank. He is currently completing a PhD on Behavioural Science and Artificial Intelligence.

Peter Zorn

Industry Advisor, Enterprise Workforce Transformation
Armstrong Wolfe

Bio

Peter is a business transformation specialist with a strong professional services background from initial strategy through to execution. Peter has extensive experience encompassing the full value chain of business transformation covering Voice of the Customer/Employee, process re-engineering, renovation of performance metrics, talent engagement programs and learning & development to embed new ways of working.

Peter works with large institutions across the globe looking at cognitive process transformation, service centre innovation and the implementation of new operating models enabling business, technology and people to operate most effectively. Perhaps most importantly, Peter does extensive work linking workforce, culture and skills transformation to customer journey transformation leading to enhanced business performance.  

His key aim is to drive data driven, AI powered user-centric solutions.  He leads the Global Business Service (GBS) APAC Talent & Transformation practice delivering workforce reinvention across all business lines across the full employee lifecycle serving clients as a senior advisor across a range of industries. Prior to this Peter worked across Europe as part of the Lloyds Integrated Account team on an enterprise-wide cloud and digital transformation program.

Session 6
16.30 – 17.30
Servant Leadership: resilient teams for a turbulent world

  • Mitigating risk through effective leadership

Moderated by:

Lance Gerrard-Wright

Head of Leadership & Performance
Armstrong Wolfe

Bio

Lance started professional life in the British military. He spent 11 years as an Infantry Officer, comprising a number of differing roles. Operationally this included leading soldiers in the counter-insurgency campaign in Northern Ireland, patrolling daily in highly-charged environments; and Bosnia, where as well as leading soldiers, Lance was a Liaison Officer between the 3 warring factions. This required delicate negotiating and the necessity to see simplicity through confusion. Both theatres were complex situations requiring decisions with real life consequences.

Military service also included time in post-Civil War Mozambique training and developing a new National Army; a 2 year tour as an instructor at the Royal Military Academy Sandhurst; and as a final posting, a tour at Buckingham Palace as an Equerry to a senior member of the Royal Family.

After leaving the Army, he has put his people and management skills to use in civilian life in the field of leadership development, working internationally and across a broad range of sectors. He progressed to become Head of UK business for an SME, and was then an in-house Performance Coach for the senior leaders of a fast-growing multi-million pound construction firm, before taking up his current role as Head of Leadership and Performance at Armstrong Wolfe.

Lance has worked extensively at C-Suite level for a number of organisations, and in particular, one of the leading global investment banks where he led a 2 year programme for some 250 Managing Directors and Directors.

Jacqueline Joyston-Bechal

Managing Director
JP Morgan

Bio

Jacqueline is the Head of the Compliance, Conduct and Operational Risk Legal Entity Program Framework, responsible for the strategic direction and implementation of regional frameworks. Jacqueline has over 28 years of industry experience, most recently serving as Global Chief Compliance and Ethics Officer for BNY Mellon in New York.

Prior to that, Jacqueline was at the Bank of England as General Counsel for Markets and Banking, and at Clifford Chance in Finance. Jacqueline is also a qualified and registered solicitor in England and Wales.

Rowena Everson

Managing Director, Head Digital Channels & Data Analytics
Standard Chartered Bank

Bio

Rowena is the Head of Digital Channels and Data Analytics for the West region at Standard Chartered Bank. She has a broad career covering over 25 years in banking and FSIs working in Singapore, Hong Kong, Manila, Warsaw and London in transformational change roles and start-ups.

As the founding CEO of Stanchart’s newest subsidiary in Poland, she established Eastern Europe’s premier cyber security centre of excellence as well as the entire physical and operational infrastructure and a highly tuned branding program.

Now Rowena is leading the digital transformation program for Europe-Americas, which aims to transform the bank from a traditional product and service provider to a platform business that is highly integrated to 3rd party channels and fully scalable. She has previously held COO roles in Front Office as well as Divisional COO roles and was the Global CFO for Financial Markets. She is a Non-executive panel member of the accounting governance body FRC.

Rowena is an accomplished FSI Communications professional, having worked in the B2B marketing sector across Asia and accredited with certification from the London School of Journalism as well as holding an ACA, chartered accountancy, from the ICAEW

General Sir Peter Wall

CEO
Amicus

Bio

Sir Peter Wall is currently Director of Amicus, a strategic leadership consultancy, specialising in imparting his military command experience into the corporate world, with an emphasis on strategic planning and execution, leadership development, and organisational health.

Peter has recently retired after forty years in the British Army. He initially joined the Royal Engineers from Sandhurst in 1974 and finished his career as the Army’s chief from 2010 to 2014.

Peter has served all over the world, including operational command tours in Rhodesia, the Balkans, Iraq, and Afghanistan. He has extensive experience of Whitehall, and the top of Government. Following the 2010 Defence Review, he led the Army through its most significant restructuring to reduce costs and optimise operational effectiveness.

In addition, Peter is the president of Combat Stress, the military veterans’ mental health charity, and a director of General Dynamics, the US defence and aerospace corporation.

Suzy White

Global Chief Operating Officer, Markets and Securities Services
HSBC

Bio

Suzy White has been with HSBC for over 20 years, having started in Product Control in London and moving to New York to take on the role of Global COO, Structured Credit Products in 2006. She has held a variety of roles including COO for Global Markets, Americas and Chief Risk Officer for GBM and CMB in the US.

Suzy was appointed Global COO for the newly formed Markets & Securities Services (MSS) business in June 2020. This global team now incorporates COO, Non-Financial risk, Operations, Data and the MSS transformation capability. The organisation brings together a global team of over 9,000 people whose role it is to put clients, collaboration and conduct at the centre of everything MSS does.

Suzy has worked with the Global Markets Executive Committee to convert the strategic aspirations into a set of execution programmes with clear outcomes that together will deliver efficiencies, business growth, RWA reductions and balance sheet optimisation. This includes c$200m cost reduction and c$400m incremental revenue by the end of 2022. Her leadership team’s aim is to drive the business front to back to service clients better and increase global consistency to simplify the business. The recent consolidation of Operations functions in Markets and Securities Services under her leadership will deliver client-centric operations, enable franchise growth and simplify the business and technology architecture.

Suzy leads many of the global people initiatives across the MSS business, especially those relating to inclusion and diversity. She led global taskforces in response to the COVID pandemic and is leading the MSS future of work initiatives.

Agenda & Speakers Wednesday 8th February 2023

Please note: This list is subject to change and updates

Sessions will be conducted under Chatham House Rules

Keynote Speech followed by panel discussion

Session 7
08.30 – 09.30
The Human Dynamic

  • The inter-relationship between inclusivity, diversity, and Non-Financial Risk management
  • How getting it right enhances control, conduct, culture and performance

Keynote Speaker

Irene Dorner

Chair of Control Risks and Non-Executive Director

Bio

Irene Dorner became Chair of Control Risks in April 2017 after being appointed a Non-Executive Director in October 2016. Before Control Risks Irene was CEO and President of HSBC USA. She retired from this role in 2014 and was recognised with American Banker’s Lifetime Achievement Award.

Irene is the Chair of Taylor Wimpey.  She is also on the Trustee Board of South East Asia Rainforest Research Partnership; an Honorary Fellow of St Anne’s College, Oxford, and the Chair of Hampstead Theatre.

After graduating from St. Anne’s College, Oxford in 1976 with a BA in Jurisprudence, Irene joined the banking industry in 1979 after practising as a Barrister at Law in London. In 1992, she moved from her role as Head of Legal in the investment banking arm of HSBC into a variety of business and support roles within HSBC in the Commercial, Retail and Investment businesses. She was appointed Deputy Chairman and CEO of HSBC Bank Malaysia in 2007 then CEO and President of HSBC USA in 2010. In 2012 Irene was named the 2012 Most Powerful Woman in Banking by American Banker.  

Michael Cole Fontayn

Chairman and Non-Executive Director
The Chartered Institute for Securities & Investments

Bio

Michael previously spent 35 years with BNY Mellon, the last seven as Chairman, Europe, Middle East & Africa.  In addition to his role at CISI, Michael is an Independent Board Member for JPMorgan Securities plc, and Financial Markets Standards Board. He is recent past Chairman of Association for Financial Markets in Europe (AFME) He is also a member of the Official Monetary and Financial Institutions Forum Advisory Board and on the Leadership Council of CityUK .

Michael is Trustee of the mental health charity, the Charlie Waller Memorial Trust and of education charity, Engage with China Ltd and a member of Court at Merchant Taylors’Co.  In 2019 he was awarded an Honorary Degree of Doctor of Science (Honoris Causa) from Cass Business School.

Peter Zorn

Industry Advisor, Enterprise Workforce Transformation
Armstrong Wolfe

Bio

Peter is a business transformation specialist with a strong professional services background from initial strategy through to execution. Peter has extensive experience encompassing the full value chain of business transformation covering Voice of the Customer/Employee, process re-engineering, renovation of performance metrics, talent engagement programs and learning & development to embed new ways of working.

Peter works with large institutions across the globe looking at cognitive process transformation, service centre innovation and the implementation of new operating models enabling business, technology and people to operate most effectively. Perhaps most importantly, Peter does extensive work linking workforce, culture and skills transformation to customer journey transformation leading to enhanced business performance.  

His key aim is to drive data driven, AI powered user-centric solutions.  He leads the Global Business Service (GBS) APAC Talent & Transformation practice delivering workforce reinvention across all business lines across the full employee lifecycle serving clients as a senior advisor across a range of industries. Prior to this Peter worked across Europe as part of the Lloyds Integrated Account team on an enterprise-wide cloud and digital transformation program.

Session 8
09.30 – 10.30
ESG – Social and Corporate Governance Through a Non-Financial Risk Lens

Moderated by:

Gwen Wilcox

COO
Armstrong Wolfe

Bio

Gwen is the Chief Operating Officer of Armstrong Wolfe. She manages the global team responsible for leading industry peer to peer engagements for the international COO community, using domain expertise in Business Management, Operations, Marketing, Sales and Partner Relationship Management.

Gwen began her career in Sales and Marketings in the Commodities and Technology industries before transitioning to investment banking for Lehman Brothers and Barclays Wealth. She leads the Diversity and Inclusion initiative (Women in the COO Community) for the firm supporting core pillars of the cultural transformation programmes underway in Financial Services.

Gwen has a Master Degree in Business Management from the University of Westminster, London.

Carla Jane Findlay-Dons

Independent Advisor

Bio

Carla Jane Findlay-Dons is an independent consultant specialising in sustainability technology and investment. Most recently she served as Chief Operating Officer and a board member at technology company; RIO ESG Limited. Prior to this, Ms. Findlay-Dons served as a Director at KPMG UK and previously served as Chief Global Regulatory Markets Strategist at Brown Brothers Harriman.

Ms. Findlay-Dons began her career in asset management and upon joining Goldman Sachs Asset Management in 2008, Ms. Findlay-Dons served as an Executive Director until 2018. In 2010, she sat on the United Nations Principles for Responsible Investment advisory council.

Ms. Findlay-Dons has regularly appeared in the media as a sustainability industry commentator including Bloomberg TV, CNN and CNBC and as a conference speaker. Most recently she provided analysis and thought leadership on sustainability tech and financial services at the World Economic Forum in Davos.

Ms. Findlay-Dons joined the roll of solicitors in 2011 and was called to the Bar of England and Wales in 2007. She is a member of the Honourable Society of Lincoln’s Inn.

Aurelie Gonzalez

ESG COO for Global Markets
BNP Paribas

Bio

Aurelie joined the industry in 2010 in London and led various roles in Global Markets.

She led several transformation programs for BNP Paribas within the COO department.

Most recently she took a role as ESG Global Markets COO in September 2021 where she is in charge for the ESG data strategy and implementation.

Sam McGrath

MD, Head of Non-Financial Risk – CCIB, Europe & Americas
Standard Chartered

Bio

Sam McGrath currently holds the position of Managing Director, Head of Non-Financial Risk CCIB and Europe & Americas at Standard Chartered, based in Singapore.

 Before moving into first line risk management, Head of Bank Sales in the Financial Markets business. Prior to joining Standard Chartered in 2014, Sam worked at Barclays Capital and RBS in various sales and leadership roles.

 Before joining the financial sector, Sam was an officer in the British Army’s Parachute Regiment. Sam studied math’s at University, he has an MBA in Organisation Culture and an MA in Leadership.

10.30 – 11.00
Networking Break

Session 9
11.00 – 12.30
Emerging Risk and Horizon Scanning

  • How to enable informed, pre-emptive decision making to meet emerging or unknown Non-Financial Risks
Adrian Munday

Group Head of Non-Financial Risk Management
Deutsche Bank

Bio

Under development

Ruairi O’Healai

EMEA Chief Operating Officer
Morgan Stanley Investment Management

Bio

Ruairi O’Healai is a Managing Director of Morgan Stanley Investment Management and serves as the division’s EMEA COO.  Prior to this Ruairi had been the International Chief Risk officer for MSIM International.

 Ruairi serves as a Board Director on Morgan Stanley Investment Management Ltd, Morgan Stanley Investment Management (Ireland) Ltd and MSIM Fund Management (Ireland) Limited Boards.

 He has over 20 year’s industry experience.  Prior to joining Morgan Stanley Investment Management, he was the Global Head of Risk Management for Pioneer Investments, where he worked for 12 years.

Derek Pattison

Senior Vice-President, Internal Control, Global Banking & Markets
Scotiabank

Bio

Derek Pattison was named Senior Vice-President, Internal Control, Global Banking and Markets at Scotiabank in February 2020.  In this role, Derek is responsible for the management of all core non-financial risk deliverables across our footprint, including support for audit, compliance, enterprise risk, and anti-money laundering initiatives.

Derek joined Scotiabank in 2005 and has held a number of progressively senior roles, including Managing Director, Wealth Management Operations & Regulatory Solutions, Vice-President, International Wealth & Insurance Compliance, Vice-President & Head of Wealth Management in The Bahamas & Cayman Islands, Vice-President, Anti-Money Laundering, Canadian Banking, and Senior Vice-President, AML Controls, Global Banking and Markets.  Prior to joining Scotiabank, Derek was a lawyer in the financial services industry.

Derek holds a BA in Economics and an LLB from Western University. He was called to the Ontario Bar in 2002.

12.30 – 13.30
Lunch

Session 10
13.30 – 14.30
Third Party Risk

  • How to evaluate, track, measure and mitigate vendor risk

Moderated by:

Wade Younger

Managing Partner
Armstrong Wolfe Advisory

Bio

Wade Younger is a Managing Partner of Armstrong Wolfe Advisory with 32 years of technology consulting and strategic project execution experience in the financial industry. 

In 1990, Younger founded Fruition Consulting Inc. to focus exclusively on bank IT project management,  change management, strategic planning, and organizational development. The company was sold in 2006 for $20M.

In 2010, Younger founded The Value Wave, a company that connects Technology, with Human Capital Development, Business Processes, Change Management, and Agile Best Practices, to foster results in all areas of a sustainable business. Technologies like IOT, Blockchain, AI and Virtual Reality are part of the solution offerings to drive innovation.

Most recently Wade served as the COO of BSI Solutions, a technology (Blockchain, AI and Virtual Reality) innovation company based in Charlotte, N.C. where revenues grew from $300K in 2019 to $18M in 2022.

In the past 25 years, Wade has given over 1,900 talks and written over 30 books on leadership development, project execution, innovation, and digital transformation, so he is recognized as one of the foremost authorities on technology implementation and organizational transformation.   

Rob Knight

Industry Advisor

Bio

Rob Knight is a consulting Managing Director who specialises in Operations and Regulations. She is also a NED on the Board of East London Business Alliance. Rob’s unique professional background spans successful leadership roles within large international businesses, with teams in Asia, Europe, India, UK and USA. Until recently she was Head of Global Business Services at Barings (USD 347B+ AUM), sitting on Barings’ Operations Leadership Team, Pricing Committee and Client Asset Oversight Working Group. She has a keen interest in automation and data science to create more efficient and scalable workflows.

Rob served as Chairperson for the UK Investment Association’s Trade & Transaction reporting Committee until 2022, where she contributed to engagement with European and UK regulators. Prior to joining Barings, Rob was led the fiduciary management team for Citigroup – Asset Management Unit (London).

In 2007 Rob co-founded the award-winning Barings’ See The Possibilities student programme for university and college students. This program introduces students to the financial services industry, while opening doors to entry level Analyst roles.

She holds a MBA, the CFA UK: Investment Management Certificate, and is a member of the Chartered Governance Institute.

Andrew Murfin

Armstrong Wolfe Advisor
Global Investment Banking and Wealth Operations Executive

Bio

A Senior Operations executive with 25 years’ experience running large-scale, international functional teams and transformation programmes in Investment Banking, Wealth Management and Asset Management.  Andrew spent over 20 years in Asia in leadership roles helping UBS exponentially grow its business and client base with a key focus on markets (China, India) that offered huge potential.  Most recent role was based in Europe as Global Head of Operations for Wealth Management, a $3 trillion AUM business with a leading presence across all regions.

A firm believer in agile and scalable solutions for clients and of the power of data and digital transformation to meet these challenges, with a proven ability to build teams and work in close collaboration with the front office and control functions to support ambitious growth in dynamic markets, whilst implementing effective risk controls.  In the last 18 months led efforts to accelerate the data and digital transformation of key Wealth Management F2B services, responding to the impact of Covid-19 and the rapid emergence of digital assets.

Christopher Rigg

Capital Markets Industry Lead
Sutherland

Bio

Accomplished senior executive with extensive experience in the corporate setting, as a technology and operations executive, and in the consulting setting as a managing partner, delivery partner, and account leader. Proven leader who has managed large transformation programs ($25M+), large global teams (over 1,500 people), and large books of business ($85M+).

Has a strong record of change delivery in capital markets, wealth management, corporate/investment banking, and payments. Drives organizational success by leveraging technology to improve their client’s experience, increase revenue, and improve operational efficiency.

Session 11
14.30 – 15.30
3LoD a journey not a destination

  • A panel discussion on the Armstrong Wolfe 2022 report; observations, principles and recommendations
  • Conflict or Collaboration? Is there a solution to embedded inefficiencies between the 1st and 2nd lines of defence
  • A consensus on principles and recommendations on how to address inefficiencies, but little progress to do so. Why?
Nathan Russell Jones

Head of Operational Risk Framework
Shell Trading & Supply

Bio

Nathan started his Risk Career at UBS as a Second Line Operational Risk controller covering Operations in the Investment Bank.  The Rogue Trading incident in 2011 started a journey of framework development, practice and change roles across the 1st and 2nd line at UBS, State Street, Legal and General and now Shell.  Career highlights include Head of Risk in Milan for State Street (domestically very popular) and the learning opportunities provided by changing Industries.

Prior to risk, Nathan had a brief spell as a Strategy Management Consultant after spending the first half of his career in the British Army.  Nathan is a strong believer in the power of diversity as a tool for good risk management.  He has 2 young children and lives in Suffolk.

Paul Maley

Global Head of Securities Services and Regional Head of Corporate Bank (UK and Ireland)
Deutsche Bank

Bio

Paul leads the global Securities Services business at Deutsche Bank and is the regional Head of the Corporate Bank division for the UK and Ireland. Paul is also the Chairman of Breaking Wave Ltd the fintech accelerator owned by DB which is based in London.

Paul began his career in Frankfurt working in Fixed Income Derivatives and has been based in the United States for almost a decade working in Equities and Fixed Income. Paul graduated with a degree in Electrical & Mechanical Engineering from Brunel University, London.

Ruth Kemmer

Global Head of Wholesale Control Office
Nomura

Bio

Ruth Kemmer currently holds the position of Managing Director, Head of Wholesale Control Office at Nomura. Ruth leads the embedded 1stline non-financial risk team for the Wholesale Division across all regions and business lines.  The Wholesale Control Office owns the Supervision framework, manages the regulatory controls agenda for the division, and takes the lead on non-financial risk remediation and conduct risk, as well as working to instill a strong risk culture within the Wholesale Division.

Prior to joining Nomura, Ruth was a consultant with Ernst & Young, consulting Financial Services clients on their Operational Risk frameworks, and simultaneously gaining an MBA before joining Nomura in 2009. During her Nomura career Ruth has led teams in Operational Risk Management in London, Hong Kong and Tokyo.

Ted MacDonald

Senior Technical Specialist
Financial Markets Standards Board

Bio

Ted MacDonald is a financial services practitioner having held senior investment banking roles in business origination, risk management and board-level governance covering most of the planet.

He joined the FCA in 2014 as an Advisor and later as a Technical Specialist in Wholesale Bank Supervision. He led the flagship ‘5 Conduct Questions’ program, with its annual benchmarking reports, and the ‘CEO Roundtable’ with sessions on Leader Character, Corporate Purpose, Diversity & Inclusion and Psychological Safety. Most of this activity included elements of behavioural psychology.

At present he is a member of the Secretariat for the Financial Markets Standards Board focusing on conduct and ethics. He is also a Company Advisor to Armstrong Wolfe supporting the International Chief Operating Officer Community and maintains strong links with academia including his role as an unofficial ambassador for the Ivey Business School, in London, Ontario, and its Leader Character Program.

15.30 – 16.00
Networking Break

Session 12
16.00 – 17.00
The Commercial Case for Purpose

Moderated by:

Becky Hewitt

Chief of Staff
Kin&Co

Bio

Becky is Chief of Staff at Kin&Co and has spent her career campaigning for equality and social change, leading organisational transformation, and building inclusive values-led cultures.

Most recently she was Chief Executive of visible difference charity Changing Faces and Communications Director at Girlguiding – the UK’s largest charity for girls and young women. In other roles she has advised organisations including the Equal Opportunities Commission, disability charity Scope, and human rights and legal action charity Reprieve.

She was Chair of the ACEVO and NCVO taskforce on the future of Flexible Working and is a regular commentator on leadership and wellbeing at work. Becky has been recognised with awards including the Allbright BrightList for Philanthropy, Charity Times ‘Pandemic Pioneer’, Charity Comms ‘Inspiring Communicator’, and an OBE for her services to people with visible differences.

Michael Cole Fontayn

Chairman and Non-Executive Director
The Chartered Institute for Securities & Investments

Bio

Michael previously spent 35 years with BNY Mellon, the last seven as Chairman, Europe, Middle East & Africa.  In addition to his role at CISI, Michael is an Independent Board Member for JPMorgan Securities plc, and Financial Markets Standards Board. He is recent past Chairman of Association for Financial Markets in Europe (AFME) He is also a member of the Official Monetary and Financial Institutions Forum Advisory Board and on the Leadership Council of CityUK .

Michael is Trustee of the mental health charity, the Charlie Waller Memorial Trust and of education charity, Engage with China Ltd and a member of Court at Merchant Taylors’Co.  In 2019 he was awarded an Honorary Degree of Doctor of Science (Honoris Causa) from Cass Business School.

Alexandra Stanton

Corporate Culture Consultant & WCOOC Ambassador
AVS Culture Consulting Limited

Bio

I am an independent culture consultant and support a range of different organisations in this highly complex area.  I am a lawyer by background and practised finance law for over 20 years, first for various international law firms and then for a global investment bank.  In 2017, I moved into a risk management role as Co-Head of Conduct Risk EMEA for Global Markets, to manage conduct risk for the sales and trading division of the bank.

Controls are absolutely essential but are actually only a starting point as you cannot control everything.  So a significant part of my role became culture change as a supplement to controls in line with the FCA’s Transforming Culture in Financial Services agenda, in order to inform the decision-making of staff by reference to expected behaviours, firm values and a principles based approach.  In 2021, I resigned from my role and set up my own culture consultancy.

Matt Robshaw

Client Director
Kin&Co

Bio

Matt is a Client Director and a specialist in creating measurable organisation-wide culture and behaviour change. He advises leaders and designs change programmes for businesses such as NatWest Group, Grant Thornton, Legal & General and Coca-Cola, creating award-winning impact and driving organisational success.

Whilst Matt is able to draw on a deep knowledge of impact analytics, role-modelling theory and influencer methodologies, his passion is in helping people to love what they do, and enabling organisations to change for the better inside and out. In support of this, his work focuses on uniting disparate workforces, building engagement and ownership at all levels, and driving long-term productivity, sustainability and resilience.

5 pm – 8.30 pm

  • Welcoming Drinks 5 pm – 5.30 pm
  • Debate 5.30 pm – 7.30 pm
  • Reception Drinks 7.30 pm – 8.30 pm

To be debated by industry leading executives, of course we need purpose and controls, but does one enjoy predominancy? The closing debate of the 2023 COO Summit will investigate the strengths and benefits of both.

Chair Person

Maurice Evlyn-Bufton

CEO
Armstrong Wolfe

Bio

Maurice has over 25 years’ experience in financial services within advisory, executive search and as an industry speaker.  He is CEO and owner-manager of Armstrong Wolfe, which he established in 2012 to support the Chief Operating Officer and business management communities.

Maurice is passionate about supporting the underrepresented and under-privileged, with his company supporting the global effort to address inequalities and racial injustice through Women in the COO Community (WCOOC) and the COO Scholarship Scheme.

An avid writer, he is the principal contributor to the quarterly COO Magazine and has published 2 books on the subject of the COO: in 2017, No Place to Hide The role of the banking COO in the new regular era and in 2021, To Catch a Thief The evolution of the Chief Control Officer.

Maurice is further committed to his charitable foundation (www.gcfbosnia.org) and in 2018, sponsored by the global COO community, published his 3rd book, Donkey Mail and Bully Beef (The art of survival).

Debating for Controls

Toby Billington

Managing Director, ICG Business Risk and Controls Leadership teams
Citi

Bio

Toby Billington is a managing director in the ICG Business Risk and Controls leadership team at Citi.

Prior to joining Citi Toby was the Chief Control Officer for the Global Banking business of HSBC, based in London.  Toby has also held the position of Global Head of Conduct and Supervision for the Corporate and Investment Banking Division of Deutsche Bank AG.   

Toby started his career as a banking lawyer. In his legal capacity he has worked for a number of banks over the last twenty years including Barclays, Bayerische Landesbank, The Bank of Tokyo Mitsubishi UFJ, Silicon Valley Bank and Gulf International Bank, leading teams of lawyers advising various businesses. When still working in private practice, Toby specialised in corporate finance and structuring.

Debating for Controls

Andrew Brodie

Global Head of GM Business Controls
Bank of America

Bio

Andrew joined BofA to globally head GM Business Controls in October 2021 from BNPP where over 4 years he built and ran their global Front Office Conduct & Surveillance (FOCS) team.

Prior to joining BNPP, Andrew worked at the FCA for 4 years where he was integral to the FX and LiBOR investigations and was the Lead Specialist on the FCA’s FX Remediation Programme, which last 18 months and touched a number of large firms. Andrew then managed the Wholesale Banks Supervision Sector team which, given the asset class skills of individuals within his team, was the first point of contact for large banks facing potential misconduct issues.

Prior to the FCA, Andrew had a 27-year career in the Front Office; 15 years at Citibank, 3 years at Erste Bank, where he was Global Head of FX and Proprietary Trading, as well as time spent at Deutsche Bank, Mizuho, RBC and BTMU in various managerial and trading roles.

Judge

Myles McGuinness

CEO
Financial Markets Standards Board

Bio

Under development

Debating for Purpose

Martha Fee

SVP | Chief Operating Officer, EMEA
Northern Trust Asset Management

Bio

Under Development

Debating for Purpose

John Rosling

CEO
Contexis

Bio

John Rosling is fascinated by the power of an operationalised purpose in reducing non-financial risk and maximising organisational performance.

Working with researchers at University of Cambridge his company has developed a methodology to measure purpose impact and create targeted action to maximise impact. It has been adopted by organisations globally. The resulting data directs specific actions to maximise human performance, commitment and retention. With predictive results.

 Over a 30-year career spent in Unilever and Diageo, and as CEO of several entrepreneurial businesses, he has observed that adaptable leadership and effective strategy comes from clear purpose, executed with courage and integrity.

 John is a guest lecturer at Cranfield School of Management, Cambridge Judge Business School, Cambridge Institute of Sustainable Leadership and Henley Business School.  He is author of two books on purposeful entrepreneurship and has been an expert contributor several others. He is a regular contributor on social and mainstream media.

Judge

Sarah Boon

Managing Director, Corporate Affairs and Strategic Policy
UK Finance

Bio

Sarah is Managing Director of Corporate Affairs and Strategic Policy and is responsible for the overall strategy and delivery of UK Finance’s external activity including press and campaigns, UK and international advocacy, regulatory policy, sustainability policy, content, design and marketing.

Prior to joining UK Finance, Sarah was Director of Media Relations at London Stock Exchange Group and has worked across a range of corporate affairs and policy disciplines at the Financial Conduct Authority (FCA), the Bank of England, the Federal Reserve Bank of New York and the Association of British Insurers. She also worked as press secretary to Andrew Bailey as Deputy Governor of the Bank of England, acting as his Special Adviser when he then became the FCA’s Chief Executive.

Sarah is also a trustee of the Royal Institute of British Architects.

Judge

David Shalders

COO & Head of Integration
London Stock Exchange Group

Bio

David joined LSEG as Chief Integration Officer in November 2019, adding the responsibilities of COO in January 2020. ​​​​​​​

David brings more than 30 years’ experience in Integration, Technology and Operations in the financial services sector to the Group.

He was previously Group Operations and Technology Director at Willis Towers Watson, having led the integration of Willis and Towers Watson, and spent 19 years at The Royal Bank of Scotland in a number of senior operations and technology roles, including COO, Global Banking & Markets and Group Head of Integration for the ABN Amro acquisition.

He has also held roles at UBS, JP Morgan and Accenture. 

David has an MA in Geography from the University of Cambridge and an MSc in Computer science from London School of Economics.

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