COO Summit 2023:
Non-Financial Risk

Claudine designs and manages consulting engagements for Control Risks’ clients with a particular interest in political risk in Europe, the Middle East and Africa.

Claudine has a remit to build our retainer business, through which our clients have access to bespoke intelligence and analysis on a long-term, on-demand and flexible basis. Claudine works across the business with colleagues in technology, cyber, corporate investigations and security consulting to deliver innovative solutions for clients with an interest in identifying, monitoring and treating political, security, reputational and operational risks at a tactical or strategic level.

Claudine has many years of experience delivering actionable intelligence and analysis, and has a background as an analyst working on South Asia at Control Risks, and formerly in open source intelligence in the public sector. Claudine has worked with clients in multiple sectors, including energy, development and finance.

Charles is responsible for shaping Control Risks’ thought leadership on geopolitics, global security, political risk and their impact on international business. Charles speaks at industry, policy and academic conferences and represents the company’s work to the international media.

Charles oversees Control Risks’ global political risk output and has lead responsibility for the company’s annual flagship publication, RiskMap. In this capacity, he works with our regional heads of analysis. Charles also contributes to the content and production of Control Risks’ research services, including our subscription offerings and white papers. 

Charles is additionally on the steering committee of Control Risks’ joint venture with Oxford Economics, a world leader in macroeconomic forecasting. Our joint venture offers consulting services in political and economic risk, and will soon offer an online subscription service. 

Prior to assuming his current role, Charles was Director, Europe & Africa, Corporate Investigations. In this capacity, Charles supervised Control Risks’ investigations activities across one of the company’s largest regions. These included due diligence, business intelligence, problem-solving, and anti-fraud/anti-corruption services. Charles oversaw more than 100 professionals and staff across the region, covering offices in London, Amsterdam, Berlin, Moscow, Lagos and Johannesburg. He took this position after several years as the general manager of Control Risks’ Moscow office and director of its business in Russia and the CIS.

Prior to joining Control Risks, Charles was a reporter for The Moscow Times, an English-language daily newspaper in Russia. Charles also worked as a reporter for The Miami Herald in Florida, where he was a finalist for the Pulitzer Prize, US journalism’s highest award. 

Charles has an honours BA in Russian and Soviet Studies from the University of Pennsylvania. He also has an MA in Soviet Studies from the Russian Research Center at Harvard University. He speaks fluent Russian and is proficient in French and Spanish.

Piers Murray is a financial services consultant with 33 years of industry experience in trading, clearing and risk management. Most recently, as COO of BNY Mellon Markets, he played a key role in the identification and implementation of strategic initiatives such as platform industrialization and core business transformation in response to evolving regulatory requirements, including MiFID, IBOR replacement, and QFC rules.

 Prior to BNY Mellon, Piers was Deutsche Bank’s global co-head of Listed Derivatives & Markets Clearing. From 1986 to 2012, he was with JP Morgan Chase, where he held a variety of senior positions in FX options trading, credit portfolio trading, credit risk management, and OTC clearing.  In his various management roles in NY, London, and Singapore, Piers has had first hand experience in developing, managing, and compensating globally diverse teams.

 A graduate of Yale University, Piers also holds an MBA from New York University.  Piers grew up in Puerto Rico, is fluent in Spanish, and conversational in German and French.  He is currently nominated as a non-exec director of Koine USA.

Dean Berney is a highly accomplished Risk and Resilience practitioner with a proven history of success in pioneering framework enhancements, which has improved operational resilience and risk profiles across international jurisdictional.

With over 22 years of industry insight and a track record in building, running and enhancing resilience and risk within highly regulated environments, leveraging industry best practices and ensuring compliance with regulatory requirements globally. This is coupled with strong knowledge and experience of working with Investment Banking products (M&A, ECMG, DCMG, Equities & Fixed Income), Financial Market Infrastructure firms and IT (ISO 27001, NIST, COBIT)

Dean brings with him experience gained from leading financial institutions such as Royal Bank of Scotland, UBS Investment Bank, HSBC, London Stock Exchange / Clearing House, Euroclear and most recently Legal & General Investment Management.  Beyond operational resilience, Dean also has experience in enterprise risk management, regulatory filings/licences, change management, vendor & outsourcing, business continuity and business/risk transformation.

Justine Anderson, CFA, Managing Director, is the Chief Operating Officer of the EMEA region for BlackRock. In her role as EMEA COO, Ms. Anderson is responsible for the effective operation of the region. This includes partnering with functional management to support growth and client service across channels, to manage risk, to promote operational efficiency, and to respond to market and regulatory change.

Hamish Badenoch is Global Head of Future of Work and Real Estate Transformation at Deutsche Bank, responsible for delivering Deutsche Bank’s global Future of Work operating model across 87,000 employees and 49 countries.

 Anchored around a new organised hybrid working model, Deutsche Bank is seeking to ensure its talent can be productive anywhere by implementing a flexible working model, transforming its real estate, embracing new technologies and evolving its culture. Hybrid working is now live across 33 countries, covering 83,000 employees with 85% of eligible staff choosing to adopt long term hybrid working arrangements.

 Hamish’s background is as a strategy consultant, spending 10 years in investment banking strategy roles, before leading people focused transformation programmes. Recent programmes include leading the bank’s Brexit People Migration Programme and running the Corporate & Investment Bank’s People Strategy.

Jacqueline is the Head of the Compliance, Conduct and Operational Risk Legal Entity Program Framework, responsible for the strategic direction and implementation of regional frameworks. Jacqueline has over 28 years of industry experience, most recently serving as Global Chief Compliance and Ethics Officer for BNY Mellon in New York.

Prior to that, Jacqueline was at the Bank of England as General Counsel for Markets and Banking, and at Clifford Chance in Finance. Jacqueline is also a qualified and registered solicitor in England and Wales.

Sir Peter Wall is currently Director of Amicus, a strategic leadership consultancy, specialising in imparting his military command experience into the corporate world, with an emphasis on strategic planning and execution, leadership development, and organisational health.

Peter has recently retired after forty years in the British Army. He initially joined the Royal Engineers from Sandhurst in 1974 and finished his career as the Army’s chief from 2010 to 2014.

Peter has served all over the world, including operational command tours in Rhodesia, the Balkans, Iraq, and Afghanistan. He has extensive experience of Whitehall, and the top of Government. Following the 2010 Defence Review, he led the Army through its most significant restructuring to reduce costs and optimise operational effectiveness.

In addition, Peter is the president of Combat Stress, the military veterans’ mental health charity, and a director of General Dynamics, the US defence and aerospace corporation.

Suzy White has been with HSBC for over 20 years, having started in Product Control in London and moving to New York to take on the role of Global COO, Structured Credit Products in 2006. She has held a variety of roles including COO for Global Markets, Americas and Chief Risk Officer for GBM and CMB in the US.

Suzy was appointed Global COO for the newly formed Markets & Securities Services (MSS) business in June 2020. This global team now incorporates COO, Non-Financial risk, Operations, Data and the MSS transformation capability. The organisation brings together a global team of over 9,000 people whose role it is to put clients, collaboration and conduct at the centre of everything MSS does.

Suzy has worked with the Global Markets Executive Committee to convert the strategic aspirations into a set of execution programmes with clear outcomes that together will deliver efficiencies, business growth, RWA reductions and balance sheet optimisation. This includes c$200m cost reduction and c$400m incremental revenue by the end of 2022. Her leadership team’s aim is to drive the business front to back to service clients better and increase global consistency to simplify the business. The recent consolidation of Operations functions in Markets and Securities Services under her leadership will deliver client-centric operations, enable franchise growth and simplify the business and technology architecture.

Suzy leads many of the global people initiatives across the MSS business, especially those relating to inclusion and diversity. She led global taskforces in response to the COVID pandemic and is leading the MSS future of work initiatives.