The strategic value of outsourcing technology and non-differentiated operational activities
A fresh perspective on transformational change


Wednesday, 30th June 2021

15:00 - 16:00 (BST) 10:00 - 11:00 (EDT)

The symposium is for MD, COOs and MD, Head of Operations


Covid-19 has provided a short-term respite for financial services industry optimisation, but institutions in capital markets still face significant structural challenges. While capital market services are often a key part of those institutions’ services and value proposition to customers, their economic viability is arguable, and they weigh on cost-income ratios.

Firms have been trying to address this for over a decade since the financial crisis, largely through cost cutting programs. While this has eliminated some over-capacity, most institutions are still confronted by significant technical, operational and regulatory burdens, with a high proportion of their resources devoted to run/maintain-the-business activities rather than being available to focus on strategic change.

Join us at the Symposium, where our panel of experts will share their experience of digital transformation, next generation operating models and will discuss use cases where business outsourcing has either unlocked significant benefits, with examples including end-of-life businesses, run-off portfolios and strategic technology outsourcing;  leading to significant competitive advantage through differentiation focus, mutualisation, cost reduction, and a modernized IT estate.



Matthew Hargreaves,

Global head of capital market,

DXC Luxoft


Hugh Richards,

Ecosystem strategy, DXC Luxoft


Moderated by:

Maurice Evlyn-Bufton,

CEO, Armstrong Wolfe


Erica Benjamin

MD, chief administrative officer, BMO

Lisa Woodward.jpg

Lisa Woodward

MD, heads of operations, Mizuho Financial Group

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Lori Messer

MD, global head of capital markets business & client services, RBC Capital Markets

Can't squeeze operating costs any tighter? Time to think the unthinkable

by Matthew Hargreaves, global industry lead, capital markets solutions, DXC Luxoft & Hugh Richards, ecosystem strategy, banking and capital Market solutions, DXC Luxoft