The CCO 250: August 11th 2020, Monthly Minutes

The monthly call set to allow industry peers to discuss market wide, non-proprietary challenges:

1. Communications Platforms

Zoom remains the preferred platform but its security short fall has many banks defaulting to Webex, deɚ ned as the lowest common denominator. Some allow Zoom to be used when a call is initiated by a client; there are clearly no standard protocols or procedures across the industry to allow fully communication surveillance. Microsoft Teams is being evaluated; a comment added how this could leverage a technology already embedded in all banks.

2. Assessing the New Norm

With the pre-ordained phased return to work post Labour Day proven to be overly optimistic and an acceptance that by year end, 20 – 30% of sales and trading staff in the office and/or rotated through the office is a best-case scenario, all are turning their attentions to interim operating models and assessing what technologies and procedures will enable the supervisory framework to develop and provide the control framework to operate effectively, mitigating risk throughout an extended period of staff WFH.

It was noted, it does not matter if the percentage at work is 20, 30 or even 60%, the risk remains the same and will need to be addressed by innovation, thought leadership and adaptation within technology.

3. What keeps you awake at night?

a. Cultural cohesion

b. Communications

c. Burn-out and fatigue

All factors that lead to the commonality that leads to a sleepless night: Conduct

Consumer Duty – A Hot Topic

Terry Yodaiken, Armstrong Wolfe Advisor The July 2023 deadline for firms to have completed effective implementation for the FCA’s Consumer Duty initiative is fast approaching and exactly where asset managers are in their implementation journey’s is a hot topic.  To...

Converging Paths: The Synchronicity of Product Visionaries

In the realm of innovation, where revolutions unfold, it is crucial to comprehend the profound significance of design.Design is not about mere appearances; it is the fusion of aesthetics, functionality, and human experience. Our duty as pioneers of the digital age is...

Management challenges within hybrid working

Hybrid working has become the pyramidal battleground between the authority of the company to define its working patterns and the right of the individual to select their own. This point of tension rests upon an understandable, although some would say aged corporate...

3 of 24 things on the Control Officer’s mind

1. What’s in a name? 2. Can you measure culture? 3. Emerging technologies 1. What’s in a name? Within the continued evolution of controls and 1st line risk management, some banks are renaming their control function, risk management. Most say it would make sense to...

Workforce Management: Caught in the hybrid cul-de-sac

The honeymoon period for hybrid working is over, the hopes of a new epoch in working practices has hairline cracks, and companies that embraced this new dawn are facing difficult decisions. It is too simplistic to draw a line mid-Atlantic to define where banking and...

Mental Health Forum Summary – UK Mental Health Week 2023

The use of data to manage stress and mental health in the workplace is crucial for maximising productivity. In 2022, Armstrong Wolfe launched an ESG data management programme with our alliance partner Sutherland. From this programme, we concluded three things: Many...

The role of the COO in developing and implementing ESG strategies

Armstrong Wolfe are looking to establish the current roles and responsibilities of the COO where they relate to managing and interacting with their organisation’s ESG strategy, and to offer a possible framework of solutions to facilitate productive ESG management. In...

24 Things on the CCO’s Mind

Q1 Chief Control Officer Survey: What are the 3 top things you wish to debate with your peers in Q2 2023? In March 2023 iCOOC members participated in a Control and Business Risk survey. Despite a pressing need to adapt operating models and securing funding to further...

Creating High Performance Teams by Enabling Effective Followership

Q1 iCOOC Forum Summary - Creating High Performance Teams by Enabling Effective Followership Character has, throughout history, been one of the most prominent factors in determining the attributes of a good leader. Yet modern leaders are often disconnected from this...