Innovation Hub

Engine of best practice innovation

The development of practical solutions to real challenges and enhancement of COO role and function, competencies and skills.

How: Building from the challenges and best practice shared at the various Armstrong Wolfe Forums, driving a work programme to ensure tangible action can be taken to benefit members and the industry as a whole.

What: Workshops, independent research papers, analysis and benchmarking based on surveys and external thinking; development of frameworks and models to inform solutions.

Early Priorities:


Roles & Focus

Redefine the role of the Operating and Control Officer functions, from Business Manager to COO or CCO to meet the emerging challenges of the finance industry and in a way that drives business value and builds trust.



Development of balanced Competency Framework to underpin modern reward and recognition philosophies.


Covid-19 impact

Impact and potential measures to manage changes in work patterns due to Covid-19


Behavioural and governance

Behavioural and governance changes to underpin findings of 3LOD analysis

Leadership and Performance

Leadership and culture go hand-in-hand. Fundamentally, good leaders result in teams that want to follow them, especially in troubled times. Attraction and retention of talent has never been more crucial; attrition never more closely monitored.

Conduct and Controls Training

The challenge from our clients is to provide a practical training on ‘what good looks like’ in a business-led CIB Conduct and Controls Programme. Strong Controls are a key pillar for establishing high Business Conduct standards.

iCOOC Membership

Our membership is one degree of separation from the executive. They are the ambassadors of conduct and the ‘COO’ a trademark for innovation, execution and ethical behaviour. They are uniquely positioned to transform financial services, add value to the society of nations and support the global economy.

​iCOOC’s mission is to help them meet this challenge by working better together to build a brighter future for all.


Our diversity, equity and inclusion programme strives to support the underrepresented by leveraging the influence and good will of the female global COO community.


We are committed to protecting the reputation of Armstrong Wolfe as the trusted partner to the COO community and the individual reputations of our alumni members.

COO Academy

Raise the profile and impact of the COO and CCO functions in Finance by driving innovation, while redefining and enhancing their roles and capabilities.


The collaborations encompass the Armstrong Wolfe’s quarterly COO forums across several regions.


Listen to content on demand from our most recent events and Mental Health Awareness Week.

Conduct & Culture Summit

Watch the entire Conduct & Culture Summit on Demand or register your interest for our next event.

Download Asset Management International COO Community Membership Brochure

Download Global Markets International COO Community Membership Brochure

We are inviting you to join the Armstrong Wolfe COO Community.

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