iCOOC: The International COO Community

  • We support the global COO community by providing a haven within a Chatham House Rule environment to work together to address market-wide, non-proprietary challenges.
  • Our focus is the bridge between strategy and execution, helping members navigate complex challenges to take advantage of this collective thought, gathered through the exchange of ideas, experiences, and structured debate.
  • We play an important role in the industry’s efforts to address discrimination and inequalities through Ad Centrum (DE&I a world where everyone belongs) and Women in the COO Community (WCOOC).
  • iCOOC is the only global membership committed to the advancement of the Financial Services COO.

Be engaged, connect with the industry and your peers, benefit through knowledge transfer and learning.

  • We commit to innovation and continued advancements in what we do.
  • We guarantee commitment to excellence and to the members we serve.
  • Our membership retention and increase in membership is a testament to a ROI.

What Makes iCOOC Unique?

When you join iCOOC you join an exclusive and only club dedicated to the COO and will be at the forefront of industry debate and thought leadership:

Global: our membership is worldwide, operating in all time zones.

Focus: we concentrate on COO challenges within Banking, Markets, and Asset Management

Counsel: our COO global and regional steering groups direct and validate what we do.

Content: we aggregate COO thought to provide research, content, surveys, and the quarterly COO Magazine.

Value: our members state iCOOC’s value is in the unfettered peer-to-peer exchange and dialogue.

Training: our institute provides a uniquely focuses on developing individual and collective resilience.

Credibility: Our worldwide network of industry advisors provides deep rooted in-house industry expertise.

Discrimination: We play an important role in addressing inequalities and discrimination so through Ad Centrum and WCOOC.

Eco-system: Our alliance partners provide insights and thought leadership specifically selected for the COO.

2023 A Return on Investment

• Commercialisation of the COO mandate

• Enhancing staff morale and productivity

• Getting on the front foot

• Supporting innovation and transformation

• Sustainability

2024 Getting on the Front Foot

• 1st Line Business Controls

• Diversity, equity, and inclusion


• Innovation

• Leadership & Performance

• Non-Financial Risk Management

• Regulation

Why become an iCOOC member?

Armstrong Wolfe provides leading, keynote industry speakers and strategic partners to provide thought leadership and solutions development to the COO community.

Gary Simpson

COO, Global Markets at ICBC Standard Bank

“Armstrong Wolfe has uniquely positioned itself as an effective conduit for the COO community to agree, discuss and take proactive measures to address the key themes and challenges facing the financial sector, both planned and unforeseen. By combining peer knowledge and perspectives with deep SMEs and solution providers, AW forums and events provide invaluable support to sell and buy side COOs.”

coo community

Mark Price

Regional Head of Financial Markets Africa & the Middle East, Global Head ofFM Business Development, Standard Chartered Bank

“Having been a COO in Markets for most of the last 20 years, Maurice and AW have been a key driver of providing definition and understanding of the ambiguous role the COO plays. More importantly, he has successfully created a sense of community (in particular through WCOOC) that has sped up the continued professionalisation of the COO role. Since meeting him at the very first Markets COO breakfast roundtable, through to discussing my recent shift into the business, his insight and perspective have been a big help to me and I’m sure to many other COO’s over the years.”

coo community

Steven Kiker

Chief Operating OfficerWells Fargo

“Maurice and the team at Armstrong Wolfe have been a great resource for our COO team at Wells Fargo. Their insight into critical issues that impact the COO community is invaluable and their ability to create a vast network of like-minded professionals across the financial services industry is something that our team finds great value in.”

coo community

Loretta Marcoccia

Executive Vice President & Chief Operating OfficerGlobal Banking and Markets,Scotiabank Banking and Markets

“At Scotiabank, we appreciate the work that Armstrong Wolfe has done to advance a shared understanding of the COO office across financial services, build awareness of the intersection of conduct, culture, purpose in an organization and to drive connection and collaboration across the global COO community.”

coo community

Jason Hope

General Manager, Business Controls,Monitoring and RemediationWestpac Institutional Bank

“More than a decade ago Armstrong Wolfe were the pioneers of bringing the globalbanking COO/CCO community together to discuss topical and emerging issues. As a result, they and their network are at the forefront of thought leadership in this space.”

coo community

Pascale Moreau

Global COO of Markets, Business,Transformation & OversightSociété Générale

“Under Maurice Evlyn-Buftons’ leadership, Armstrong Wolfe offers a broad view of market activities through the COO angle, looking at the strategic day-to-day actions that enable financial markets to function. It offers key insights from major market players on new trends and technologies, as well as interesting pointers for business development and transformations. Armstrong Wolfe’s Women in the COO Community (WCOOC) initiative actively engages with women in leadership and disruptive subjects linked to Diversity, Equity and Inclusion. Definitely a must have when belongingto the COO community.”

coo community

iCOOC Markets 2023/2024 Participation


• Bank of America

• BNY Mellon

• Citi

• Goldman Sachs

• Jefferies

• JP Morgan

• Morgan Stanley

• Northern Trust

• State Street

• Stifel

• Wells Fargo



• West Pac

• Macquarie

• National Bank of Australia


• Barclays


• Lloyds

• NatWest Markets

• Standard Chartered Bank


• Bank of Montreal



• Scotiabank

• TD Securities





• Rabobank


• BNP Paribas

• Credit Agricole

• Societe Generale


• Commerzbank

• Deutsche Bank


• Mizuho


• Nomura

• Sumitomo Mitsui




• Santander


• Credit Suisse


iCOOC Asset Management 2023/2024  Participation

• Alliance Bernstein

• Amundi Asset Management

• BNP Paribas

• BNY Mellon

• Bridgewater

• Credit Suisse

• Investcorp

• JP Morgan Asset Management

• Morgan Stanley

• Ninety One

• Northern Trust

• Pzena

• Accenture

• BlackRock

• GAM Investments

• Goldman Sachs

• HSBC Asset Management

• Legal & General


• First Sentier Investors

• Schroders

• M&G

• Wellington Management

Armstrong Wolfe Forums & Events 2024

In 2024 we will provide over 100 events for our membership.

These events will be on-line symposiums, forums, and cluster calls, with over 60% of our activities in-person.

We strongly believe that whilst the opportunity to meet on-line is now a very important part of any business activity and has enabled us to bring our worldwide community together in real-time for meaningful debate, that in-person events are the bedrock of our community’s ability to truly engage.

Email us direct or get in touch using our Contact Form for further information.

Become a Member

Email us today or complete this form and join the only global membership committed to the advancement of the Financial Services COO.

Be engaged, connect with the industry and your peers, empower your people through knowledge transfer and learning.