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International COO Community (iCOOC) Membership




is unique.

We are the only group membership dedicated to supporting business management professionals in Financial Services.

Our membership is one degree of separation

from primary business decision makers.

They are the ambassadors of conduct with

'COO' a trademark for ethical behaviour.

This community is uniquely positioned

to transform financial services.

iCOOC's mission is to help them meet this

challenge by working better together.

This trust instilled in us is at the centre

of what we do, how we operate, and who

we work with to serve our purpose.

Why become an

iCOOC member in 2021?

Armstrong Wolfe provides leading, keynote industry speakers and strategic partners to provide thought leadership and solutions development to the COO community. Working with Armstrong Wolfe Partners (AWP), this select group of corporates are recognised for excellence in their field, with AWP ensuring relevance of all content presented to iCOOC members.

We are committed to bringing to iCOOC members topics and subjects that are market-wide and non-proprietary. How do we decide what we do?


To ensure our activities are aligned to the needs of the COO, we rely on the guidance offered by our regional COO steering groups. These are voluntary appointments - the appointees being global or regional COOs - meeting every other month to set the agenda and direction of our activity for the next 2 months ahead.

Steering Group - Markets, N. America:
BNP Paribas, BNY Mellon, Citi,
RBC Capital Markets, UBS

Steering Group - Markets, Europe:
BNY Mellon, Credit Suisse, HSBC, ICBC,


Steering Group - Markets, Asia: HSBC,

Mizuho, Standard Chartered Bank,


In 2021, Armstrong Wolfe will provide regular peer group COO / CCO cluster calls and forums focused on the following 6 points.
The following are based upon a 100 strong COO survey:

1.   SUPERVISORY – how to meet regulatory, client and emerging          conduct risk demands?

2.   TECHNOLOGY – how to tool staff to be more effective in a WFH environment?

3.   INNOVATION – where and how can digitalisation be adopted to make short term impact?

4.   OPERATIONAL RESILIENCE – adapting to threats to withstand and adsorb disruptions.

5.   WORKFORCE PLANNING – what is the operating model for staffing post COVID?

6.   PRODUCTIVITY – how to measure performance: appraise and reward in the new normal.


We will extend the 2020 dialogue in relation to the challenge of cultural cohesion and purpose. This will focus on how purpose is being changed by the intersection of the pandemic and the regulated and moral obligations of good conduct and sustainability.

Steering Group - Asset Management,
N. America: Credit Suisse, DWS,
Franklin Templeton, JP Morgan

Steering Group - Asset Management, Europe:
AllianceBernstein, BNP Paribas, GAM,
JP Morgan, Morgan Stanley 

Asset Management

For more information on iCOOC Asset Management Membership please download the brochure below.


Global Markets

For more information on iCOOC Global Markets Membership please download the brochure below.