Empathetic leadership – training – creativity = Enhanced productivity, cultural allegiance and moral The January iCOOC forums focused on workforce...
The Q1 2021 COO Leadership Challenge: to repurpose and re-energise staff
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In the Spotlight: An interview with David Whiteing, Group Chief Operating Officer, Standard Chartered Bank
“I Need A Change Agent” “I need a change agent” was one of the first comments Bill Winters (CEO, Standard Chartered Bank) noted to David Whiteing,...
Workforce Planning and Productivity
Key points drawn from a series of five COO Cluster Calls undertaken in January 2021 to support the North American, UK and Asia Capital Markets and...
In the Spotlight: Pascale Moreau, Global Markets COO, Business Transformation & Oversight, Society Generale
Taking women’s careers to the next level Could you present yourself in a few words? I am a market activities professional through and through. I...
In the Spotlight: An interview with Paul Maley, Global Head of Securities Services, Deutsche Bank
Being a COO is a stepping stone to a successful career Noun: Stepping stone a raised stone used singly or in a series as a place on which to step...
In the Spotlight: An interview with Loretta Marcoccia, EVP & COO, Global Banking and Markets, Scotiabank
Taking women’s careers and businesses to the next level What is The Scotiabank Women Initiative™ for Global Banking and Markets, and why is it...
KIM POWELL COO & CONSULTANT FORMERLY OF DEUTSCHE BANK, AS UK COO FOR DWS
Kim Powell runs “The Business Change Specialists Limited” providing change consultancy services and has had a career spanning 14 years, as a...
CARRIE FONG COO ASIA PACIFIC OF TD SECURITIES SINGAPORE
CARRIE FONG COO ASIA PACIFIC OF TD SECURITIES SINGAPORE A view from Asia on the COVID-19 crisis and its impact on everyday work How did TD...
WCOOC Articles An Interview with Fatema Bookwala, COO, HSBC Global Markets, HSBC Singapore
WCOOC Articles An Interview with Fatema Bookwala, COO, HSBC Global Markets, HSBC Singapore A personal perspective on working from home during...
An Interview with Imelda Donnelly, COO, HSBC Securities Services, HSBC Singapore
An Interview with Imelda Donnelly, COO, HSBC Securities Services, HSBC Singapore Working from home: We are all in the same storm but we are not in...
An Interview with Erica Benjamin, Managing Director, Chief Administrative Officer, BMO Capital Markets
An Interview with Erica Benjamin, Managing Director, Chief Administrative Officer, BMO Capital Markets Erica joined BMO Capital Markets in 2013 as...
As we slowly emerge from the coronacoaster of a world pandemic, successful leaders will be the ones who have courage, empathy and are adaptive.
At the Armstrong Wolfe COO Community Webinar, the topic of how to lead in these unprecedented times was hotly discussed. Deborah Challinor (Partner,...
The Markets’ Chief Control Officer (1LOD) Community
Executive Summary The CCO community meets each quarter at the CCO 1LOD Forum, run by Armstrong Wolfe, hosted on each occasion by a CCO and his/her...
AGEISM IN GLOBAL BANKING
“Can you be ‘too experienced’ for a role if you are willing to apply yourself in a dedicated manner to the opportunity?” AGEISM IN GLOBAL BANKING...
SKILL SET MIGRATION FOR THE COO
“A view through the lens of commerciality and objectivity is a key attribute that the front-office business manager could bring to the role of head...
A LEAP OF FAITH
“To accommodate this challenge in the mid to long term, some are diversifying and hiring at more junior levels, attracting prospective candidates...
RESHAPING THE CONVERSATION WITHIN OPERATIONS AND TECHNOLOGY – THE TIME IS NOW
“The key to unlocking the door to a successful inter-bank collaborative application is understanding the business motive behind it. Cost saving is a...
FROM THE ACADEMIES OF SANDHURST AND WEST POINT TO THE OFFICE OF THE COO
“We should not discount the common behavioural traits so often found in military personnel and the benefits they can bring to a commercial...
COACHING THE COO
“There is considerable value in careful preparation and planning for the transition ahead.” COACHING THE COO By Miia Lankinen and Kate Hutchins The...
CAREER PROGRESSION AS A COO
“Career management and advancement are now the primary reason for the movement of COOs, and the entry point and the career opportunity are balanced...
THE BANKING COO v NON-BANKING COO
“Trust lies at the heart of any COO-CEO relationship. The bridge of confidence between two people operating together with separate yet united...
WOMEN IN THE COO COMMUNITY
“My argument is that women in the COO community add equal or greater value in the COO role than men, so more should be done to promote and retain...
THE MARKETS’ COO
“What is the role … your role as a markets’ COO?” THE MARKETS’ COO Evolution and responsibility in the regulatory era Organisational alignment In a...
PLAYING SECOND FIDDLE
“The interrelationship of the CEO and the COO is essential to the success of the business.” PLAYING SECOND FIDDLE The mandate and profile of the...
NEW HORIZONS AND TROUBLED WATERS
“The challenge when making any organisational changes is convincing business heads that it is not taking away their right-hand man/woman,...
THE ACCIDENTAL COO
“Having returned to a business role, do you think having been a COO will influence your ability to be successful in your career in the future?” THE...
THE ORIGIN OF SPECIES
“CEOs and business heads have a valued resource within the COO and business management community, which has proven essential.” THE ORIGIN OF SPECIES...
REDEFINING THE ROLE
“A COO will find the moment to excel and move from the periphery to the heart of the business” REDEFINING THE ROLE The COO post-credit crunch The...
THE REGULATOR
“The question I have to ask is simple.’ He spoke slowly, articulating each word carefully and clearly. ‘What is the role … your role as a Markets’...
Culture in Evolution and the Role of the COO
As we move through 2018, now is the time for the COO community to seize the opportunity to shape the banking industry of tomorrow and address the...
iCOOC Membership
Our membership is one degree of separation from primary business decision makers. They are the ambassadors of conduct with ‘COO’ a trademark for ethical behaviour. This community is uniquely positioned to transform Financial Services.
iCOOC’s mission is to help them meet this challenge by working better together.